Enquiry status

Where an enquiry stands.

Enter the reference you were given when an enquiry or handover was stored. The status shows states and dates only, never the personal fields.

Status lookup is not open yet, so nothing can be looked up here. If you wrote to us, our reply confirms that we have your message.

What the states mean

  • stored: received and read back; not yet handed to a recipient.
  • queued: a delivery attempt failed and a retry is scheduled; nothing is lost.
  • delivered: accepted by the recipient's route; awaiting their acknowledgement. Delivery is not a response.
  • acknowledged: the recipient acknowledged receipt. This is not an admissions decision.
  • failed: every delivery attempt failed; the owner has been alerted and the enquiry is retained.
Source evidenceOpen full record ↗